Agree what happens to belongings
Discuss which belongings are to stay, which items can be removed and anything fragile, valuable or sentimental before clearance begins.
Patient support. Practical progress.
Hoarding Clearance in Norwich & Norfolk
Compassionate hoarding clearance and cleaning, with respect for the person and their belongings. Start with a conversation about the property and what you need help with.
A non-judgemental approachClearance and cleaningAn agreed plan
Compassionate help with a difficult property
A home can become difficult to manage for many reasons. Asking for help is a practical first step, and you’ll be treated with respect.
Safe Sterile Solutions provides hoarding cleaning in Norwich and hoarding clearance across Norfolk. Lisa and Lucy work with households, relatives, landlords and property representatives to understand what needs attention and discuss a suitable approach.
We focus on the practical work the property needs. Whether the concern is one room, blocked access or a more extensively affected home, tell us what you know and what you would like help with.
Clearance and cleaning, considered together
Make access part of the plan
Identify the areas you want cleared or cleaned, the routes into the property and any restrictions that could affect the work.
Plan the appropriate clean
Once the agreed areas are accessible, discuss the depth of cleaning needed and any contamination requiring specialist assessment.
Work at a practical pace
People and possessions matter
It can feel daunting to invite someone into an affected home. You don’t need to make it look presentable before asking us about help.
Let us know who will be involved in the decisions, whether the home is occupied and which belongings need particular care. We discuss the priorities and agreed scope before starting.
The first conversation is about understanding what you need and finding a practical next step.
What we need to know before attending
- The location, approximate size and areas of the property needing attention.
- Whether the property is occupied and how access can be arranged.
- Known or suspected hazards, including sharps, bodily fluids, mould or pest contamination.
- Any fragile or sentimental belongings and the person authorised to agree the work.
Tell us about hazards when you enquire; they may change the assessment and type of cleaning required. See our biohazard cleaning page for information about biological contamination. You do not need to investigate a hazardous area yourself.
Hoarding clean-up services across Norfolk
We are based in Norwich and work across Norfolk, including Great Yarmouth, King’s Lynn, Thetford and Dereham. If you need help elsewhere in East Anglia, contact us to discuss availability.
For occupied homes, our Tenant Welfare & Safeguarding page explains our approach to dignity, communication and safety. If access is already clear and your main concern is built-up dirt, our deep cleaning service may be more suitable.
Questions about hoarding clearance and cleaning
Can I enquire on behalf of a relative?
Yes. Tell us about your role, the person’s needs and who can agree access and decisions about belongings. We’ll discuss practical arrangements before any work is agreed.
Will all belongings be removed?
The clearance plan should identify what is to stay and what can be removed. Tell us about sentimental, fragile or valuable items so these can be discussed before work starts.
Does hoarding clearance include cleaning?
Clearance and cleaning can be discussed as part of the same plan. The agreed scope will set out the areas to be cleared, the cleaning tasks and any exclusions or specialist work.
Can you give a price before the work starts?
We discuss the condition of the property, access, the items to be cleared and the cleaning required before agreeing the scope and price. If new issues could affect the work or cost, we discuss them with you before proceeding.
Start with a conversation
Tell Lisa and Lucy what you need
Share the location and what is causing concern. We’ll discuss the practical details and help you understand the next step.
Talk directly with Lisa and LucyPractical help. A personal approach.