Your information and privacy

Privacy Policy

Last updated: 17 August 2026

Safe Sterile Solutions Ltd (“Safe Sterile Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Sensitive information

Some of the services provided by Safe Sterile Solutions may involve circumstances where information concerning an individual’s health, death, injury, crime, suspected crime or other sensitive circumstances may be provided to us.

We understand that information relating to trauma, crime scenes, unattended deaths, biohazards or similar incidents can be highly sensitive.

Where we receive personal or sensitive information, we will only process it where there is an appropriate legal basis to do so and where necessary for providing our services, protecting individuals, complying with legal obligations or handling the particular circumstances of the work.

We will take appropriate steps to keep such information confidential and secure.

4. How we collect your information

We may collect personal information:

  • Directly from you when you contact us
  • When you complete a website enquiry or quotation form
  • When you telephone, email or message us
  • When you request our services
  • During an emergency call-out
  • When you enter into a contract with us
  • From a business, landlord, property manager, letting agent, insurer or other organisation acting on your behalf
  • From contractors or other professional organisations involved in arranging our services
  • Through our website, including cookies and analytics technologies
  • From publicly available sources where appropriate

Where we receive information about you from another organisation or person, we will handle it in accordance with applicable data protection legislation.

6. Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to provide services to you, enter into a contract with you or manage our contractual relationship.
Legitimate interests
Where processing is necessary for the legitimate interests of Safe Sterile Solutions or another party, provided those interests are not overridden by your rights and interests. Examples may include responding to enquiries, managing customer relationships, maintaining business records, protecting our business and improving our services.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement.
Consent
Where we ask for your consent to use your information for a particular purpose, such as certain types of marketing or non-essential cookies. Where we rely on consent, you may withdraw your consent at any time.

8. Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Access to personal information is restricted to people who have a legitimate business need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

  • The type of information
  • Why we collected it
  • Whether we have an ongoing business relationship with you
  • Legal, accounting or regulatory requirements
  • Insurance requirements
  • The need to establish, exercise or defend legal claims

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

10. Photographs and records of work

As part of our services, we may take photographs of properties, affected areas, waste, contamination or completed work. Photographs may be required for:

  • Assessing the work required
  • Preparing quotations
  • Risk assessment and job planning
  • Recording the condition of a property
  • Demonstrating completion of work
  • Insurance purposes
  • Health and safety documentation
  • Legal or regulatory purposes
  • Maintaining our business records

We will take reasonable steps to avoid unnecessarily capturing identifiable individuals or personal belongings where this is not relevant to the work.

We will not use photographs of customers, properties or incidents for marketing purposes without an appropriate lawful basis and, where required, consent.

11. Website and cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors use our website and improve our online services.

Some cookies may be strictly necessary for the operation of the website. Other cookies, such as certain analytics or marketing cookies, may require your consent.

You can manage your cookie preferences through the cookie settings provided on our website.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.

12. Marketing

We may contact existing customers about our services where permitted by law.

Where we send electronic marketing communications, we will provide an appropriate opportunity to opt out.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

14. Complaints

If you have concerns about how Safe Sterile Solutions has handled your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.

You can find information about the ICO and how to raise a concern through the ICO’s website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or data protection requirements.

The latest version will always be published on our website, together with the date it was last updated.

Request a callback

When would you like us to call?

Leave a few basic details and the Safe Sterile Solutions team will contact you at your preferred time. For urgent help, call 07521 682 413.

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